Support and Warranty Policy
There is a Company Policy of life-long Support for the ENAR (and SCENAR) devices. The Importer, Legal (TGA) Sponsor and Distributor, Enlightened Therapies Pty Ltd, recognizes that your satisfaction as a device owner, therapist or user is critical to the success and acceptance of this new type of therapeutic medical modality.
In keeping with this understanding and commitment they undertake to supply
WARRANTY
1 year (12 months) replacement warranty (Not New for Old), after that, repairs at cost, with a loan device whilst yours is being repaired - or - After 12 months, you can buy a new replacement ENAR at half the purchase price.
LOAN DEVICE
If your device is faulty, during the warranty period, you will receive a replacement loan device for the time your device is away being repaired.
REPLACEMENT DEVICE
If your device is faulty or worn out at any time in the future you may replace it for half the purchase price of the same model device.
HELPLINE
There is an ongoing toll-free help-line for any assistance you may require.
We are happy to respond to any questions on any related subject. Also should you wish to communicate with anybody about ENAR, resources and assistance are available to you. We hope that all ENAR users will become honorary ENAR Ambassadors.
- Free Phone Aus 1300 305 107
- Free Phone NZ 1800 555
- Overseas Callers +61 2 8732 7400
- e-Mail info@enlightenedtherapies.com
ONLINE FORUM
ENAR Owners can join the ENAR Owners Online Website Forum
Here you can participate with other owners and therapists to discuss any relevant issues. Any particular treatment methods or protocols will also be supplied by Therapist Trainers. The Forum moderator will not allow any commercial interests to be aired on this site.
Address
37 Wakeford Road
Strathfield NSW 2135
Australia
Phone:
+61 2 8732 7400
Fax:
+61 2 9642 1777
Toll Free Australia:
1300 305 107
Toll Free New Zealand:
0800 555 755
Email: info@enar.com.au
